Zixi

9–22 Sep 2026

Tata Communications · Live

Present

Summary

What the fortnight came to: the figures the meeting opens on, what went well, and what to put to Tata.

A single sev4 in NJ Cloudlyte was the only tracked incident this fortnight, but the outage data shows a much larger event on September 16th that carries most of the fortnight's impact minutes, centered on a long Cheddar outage in NY. Three maintenance windows landed, including one emergency one, with no reported impact.

Broadcaster-minutes of impact

10h 44m

across 75 outage windows · 4h 12m wall-clock · 9m average

Longest single outage

3h 25m

CHED-NY02 · Cheddar

Incidents

1

−2 vs 29 Jul – 11 Aug 2026

Unplanned, service-affecting

Still open

0

no change vs 29 Jul – 11 Aug 2026

Customers affected

23

+21 vs 29 Jul – 11 Aug 2026

Anuvu, Arabsat, Blaze TV

Maintenance windows

3

1 emergency

Notifications, no impact

0

Logged, no Zixi impact

SLA met

—

No SLA verdict recorded this period

What went well

Open the meeting with these.

  • All three maintenance windows, including the emergency one on 9/24, closed with no recorded customer impact.
  • The 9/19 NJ Cloudlyte incident was resolved with no open items left against it.

Concerns to raise

Each one should name the thing you want Tata to do.

  • The longest outage of the fortnight, 204 minutes on Cheddar's NY02 broadcaster on NY SR04, isn't represented as a tracked incident record; we want ZAASOPS to open a ticket for it and confirm root cause on NY SR04, which alone carries 239 of the fortnight's impact minutes.
  • September 16th accounts for 620 of the fortnight's 644 impact minutes across NY, LA, NJ, London and Frankfurt simultaneously; we want to know if this was one correlated event or several unrelated ones, since the incident log only shows one sev4 for the whole period.
  • Four action items are still open from July and August, including LA Cloudlyte anti-affinity confirmation and the CHGC1248701 redundancy question; we want dates, not status updates, on all four.
75 outage windows · avg 9m

Impact

Where the downtime landed. Broadcaster-minutes of impact sum every affected broadcaster; wall-clock minutes count how long there was any impact at all. They are different numbers and are never added together.

Region
Measure

Timeline

one lane per broadcaster · UTC · click a lane to filter
  • FRANKFURT
  • LONDON
  • LA
  • NJ
  • NY
3h 42m
22m
21m
18m
17m
17m
16m
15m
15m
14m
14m
14m
14m
14m
14m
13m
11m
11m
10m
10m
10m
9m
9m
8m
8m
8m
8m
7m
7m
7m
7m
6m
5m
5m
5m
4m
4m
3m
3m
3m
3m
2m
2m
2m
2m
1m
1m
1m
1m
<1m
<1m
<1m
<1m
<1m
<1m
<1m
<1m
<1m
<1m
<1m
<1m
<1m
<1m
Sep 9Sep 11Sep 13Sep 15Sep 17Sep 19Sep 21total

All times UTC. Bar width is the outage window; overlapping lanes in the same window indicate one shared fault rather than separate incidents.

Per day

Outages per day

Counted per broadcaster, stacked by region. Hover a day for its impact minutes; use the region chips above to isolate one.

Attribution

impact · click a bar to filter

By customer

Sum of every broadcaster outage attributed to each customer.

By region

Which Tata region carried the fault.

By physical host

A host appearing repeatedly points at infrastructure rather than chance.

Every window

75 rows · sortable
Every measured broadcaster downtime window in the period.
16 Sep 00:2316 Sep 00:296mMULTIMEDIOS-BX-WEST-01MultimediosLAla-cloudlyte-sr16Resolved
16 Sep 00:2316 Sep 00:4422mLA-BX-01SKY LINK TVLALA SR08Resolved
16 Sep 00:2316 Sep 00:23<1mBLAZE-BX-EAST-01Blaze TVNYNY SR04Resolved
16 Sep 00:2316 Sep 00:3310mYOUTUBE-FOX-BX-WEST-03YouTubeTV [Production]LALA SR10Resolved
16 Sep 00:2316 Sep 00:3916mfox-ott-bx-youtube-sec-04Fox NetworksLALA SR10Resolved
16 Sep 00:2416 Sep 00:3915mANUVU-BX-DIST-WEST-01AnuvuLALA SR22Resolved
16 Sep 00:2416 Sep 00:24<1mBX-IN-EAST-04Zixi ContentXchange - CXENYNY SR10Resolved
16 Sep 00:2416 Sep 00:318mBX-DIST-WEST-01Zixi ContentXchange - CXELALA SR07Resolved
16 Sep 00:2416 Sep 00:4117mZAAS_INSIGHTTV_PRIMARYInsightTvNYNY SR04Resolved
16 Sep 00:2416 Sep 00:4521mfox-ott-bx-youtube-pri-04Fox NetworksNYNY SR03Resolved
16 Sep 00:2416 Sep 00:24<1mTIGERTECH-EGRESS-BX-WEST-01Tigertech MediaLALA SR08Resolved
16 Sep 00:2416 Sep 00:3914mfox-ott-bx-youtube-pri-03Fox NetworksNYNY SR02Resolved
16 Sep 00:2516 Sep 00:283mCXE-BX-LON-01Zixi ContentXchange - CXELONDONLDN SR03Resolved
16 Sep 00:2516 Sep 00:283mBX-DIST-EAST-04Zixi ContentXchange - CXENYNY SR03Resolved
16 Sep 00:2516 Sep 00:3914mBX-DIST-EAST-01Zixi ContentXchange - CXENYNY SR05Resolved
16 Sep 00:2516 Sep 00:294mMVPD-BX-ZAAS-EAST-01United TeleportsNYNY SR05Resolved
16 Sep 00:2516 Sep 00:348mYOUTUBE-FOX-BX-EAST-02YouTubeTV [Production]NYNY SR02Resolved
16 Sep 00:2616 Sep 00:282mESTRELLA-BX-ZAAS-WEST-01Estrella TV / Liberman BroadcastingLALA SR10Resolved
16 Sep 00:2616 Sep 00:348mYOUTUBE-FOX-BX-WEST-02YouTubeTV [Production]LALA SR10Resolved
16 Sep 00:2616 Sep 00:4417mCHED-NY02CheddarNYNY SR04Resolved
16 Sep 00:2716 Sep 00:4418mNYC-BX-01SKY LINK TVNYNY SR07Resolved
16 Sep 00:2716 Sep 00:282mYOUTUBE-BX-WEST-01YouTubeTV [Production]LALA SR08Resolved
16 Sep 00:2716 Sep 00:292mCANNELLA-BX-EAST-01Cannella MediaNYNY SR07Resolved
16 Sep 00:2716 Sep 00:4114mBX-IN-WEST-02Zixi ContentXchange - CXELALA SR06Resolved
16 Sep 00:2716 Sep 00:369mArabsat-BX-London-01ArabsatLONDONLDN SR05Resolved
16 Sep 00:2816 Sep 00:291mfox-ott-bx-youtube-sec-03Fox NetworksLALA SR07Resolved
16 Sep 00:2916 Sep 00:29<1mnyta01_blazeBlaze TVNYNY SR04Resolved
16 Sep 00:2916 Sep 00:4213mTV5-BX-EAST-01-NYTATV5 USANYNY SR02Resolved
16 Sep 00:2916 Sep 00:356mGLENNBECK-BX-EAST-01Mercury Radio Arts (Glenn Beck)NJwl-cloudlyte-sr03Resolved
16 Sep 00:2916 Sep 00:4011mArabsat-BX-Frankfurt-01ArabsatFRANKFURTFRK SR06Resolved
16 Sep 00:2916 Sep 00:4111mtravis-gpu-telev8CS TestNJwl-cloudlyte-sr02Resolved
16 Sep 00:3016 Sep 00:4414mBX-DIST-WEST-04Zixi ContentXchange - CXELAla-cloudlyte-sr021Resolved
16 Sep 00:3016 Sep 00:30<1mTIGERTECH-INGRESS-BX-EAST-01Tigertech MediaNYNY SR06Resolved
16 Sep 00:3016 Sep 00:4414mCIDM-BX-EAST-04CinedigmNYNY SR03Resolved
16 Sep 00:3116 Sep 00:399mNBT-BX-WEST-01National Black Television LALA SR08Resolved
16 Sep 00:3116 Sep 00:398mFBC-BX-EAST-02Family Broadcasting Corp.NYNY SR02Resolved
16 Sep 00:3116 Sep 00:321mIMPACT-BX-EAST-01Impact Network IncNYNY SR07Resolved
16 Sep 00:3216 Sep 00:4311mMVPD-BX-ZAAS-WEST-01United TeleportsLALA SR07Resolved
16 Sep 00:3216 Sep 00:375mCXE-BX-FRA-01Zixi ContentXchange - CXEFRANKFURTFRK SR06Resolved
16 Sep 00:3416 Sep 00:351mrcn-bx-east-01-nytaRCN TelevisionNYNY SR03Resolved
16 Sep 00:3416 Sep 00:417mBLAZE-BX-WEST-01Blaze TVLALA SR07Resolved
16 Sep 00:3416 Sep 00:373mCIDM-BX-WEST-05CinedigmLALA SR08Resolved
16 Sep 00:3416 Sep 00:383mTIGERTECH-EGRESS-BX-EAST-01Tigertech MediaNYNY SR06Resolved
16 Sep 00:3416 Sep 00:395mANUVU-BX-GPU-EAST-01AnuvuNYNY SR10Resolved
16 Sep 00:3516 Sep 00:395mYOUTUBE-FOX-BX-EAST-04YouTubeTV [Production]NYNY SR03Resolved
16 Sep 00:3516 Sep 00:427mBX-IN-WEST-03Zixi ContentXchange - CXELALA SR06Resolved
16 Sep 00:3616 Sep 00:36<1mCANNELLA-BX-WEST-01Cannella MediaLALA SR06Resolved
16 Sep 00:3616 Sep 00:437mBX-IN-WEST-04Zixi ContentXchange - CXELAla-cloudlyte-sr22Resolved
16 Sep 00:3616 Sep 00:437mYOUTUBE-FOX-BX-WEST-04YouTubeTV [Production]LALA SR10Resolved
16 Sep 00:3616 Sep 00:36<1mBX-IN-EAST-01Zixi ContentXchange - CXENYNY SR06Resolved
16 Sep 00:3716 Sep 00:425mfox-ott-bx-youtube-pri-01Fox NetworksNYNY SR02Resolved
16 Sep 00:3716 Sep 00:38<1mBX-DIST-WEST-03Zixi ContentXchange - CXELALA SR06Resolved
16 Sep 00:3716 Sep 00:392mBX-DIST-EAST-02Zixi ContentXchange - CXENYNY SR05Resolved
16 Sep 00:3816 Sep 00:414mBX-IN-WEST-01Zixi ContentXchange - CXELALA SR06Resolved
16 Sep 00:3816 Sep 00:38<1mYOUTUBE-FOX-BX-EAST-01YouTubeTV [Production]NYNY SR02Resolved
16 Sep 00:3816 Sep 00:38<1mYOUTUBE-FOX-BX-EAST-03YouTubeTV [Production]NYNY SR02Resolved
16 Sep 00:3916 Sep 00:39<1mfox-ott-bx-youtube-sec-01Fox NetworksLALA SR10Resolved
16 Sep 00:3916 Sep 00:423mGLENNBECK-BX-WEST-01Mercury Radio Arts (Glenn Beck)LAla-cloudlyte-sr12Resolved
16 Sep 00:4016 Sep 00:40<1mZAAS-BX-WEST-02The Word NetworkLALA SR07Resolved
16 Sep 00:4016 Sep 00:40<1mIMPACT-BX-WEST-01Impact Network IncLALA SR08Resolved
16 Sep 00:4116 Sep 00:421mESTRELLA-BX-ZAAS-EAST-01Estrella TV / Liberman BroadcastingNYNY SR03Resolved
16 Sep 00:4316 Sep 00:43<1mrcn-bx-west-01-lataRCN TelevisionLALA SR06Resolved
16 Sep 12:3316 Sep 12:4411mCXE-BX-LON-01Zixi ContentXchange - CXELONDONLDN SR03Resolved
16 Sep 12:3916 Sep 12:445mCXE-BX-FRA-01Zixi ContentXchange - CXEFRANKFURTFRK SR06Resolved
16 Sep 12:4116 Sep 16:063h 25mCHED-NY02CheddarNYNY SR04Resolved
19 Sep 14:5419 Sep 15:0410mMULTIMEDIOS-BX-EAST-01MultimediosNJwl-cloudlyte-sr29Resolved
19 Sep 15:0919 Sep 15:112mMULTIMEDIOS-BX-EAST-01MultimediosNJwl-cloudlyte-sr29Resolved
19 Sep 15:0919 Sep 15:112mGLENNBECK-BX-EAST-01Mercury Radio Arts (Glenn Beck)NJwl-cloudlyte-sr03Resolved
19 Sep 15:1019 Sep 15:112mtravis-gpu-telev8CS TestNJwl-cloudlyte-sr02Resolved
19 Sep 17:5619 Sep 17:593mMULTIMEDIOS-BX-EAST-01MultimediosNJwl-cloudlyte-sr29Resolved
19 Sep 17:5819 Sep 17:591mtravis-gpu-telev8CS TestNJwl-cloudlyte-sr02Resolved
19 Sep 17:5819 Sep 17:59<1mGLENNBECK-BX-EAST-01Mercury Radio Arts (Glenn Beck)NJwl-cloudlyte-sr03Resolved
22 Sep 11:0922 Sep 11:112mMULTIMEDIOS-BX-EAST-01MultimediosNJwl-cloudlyte-sr29Resolved
22 Sep 11:1022 Sep 11:122mGLENNBECK-BX-EAST-01Mercury Radio Arts (Glenn Beck)NJwl-cloudlyte-sr03Resolved
22 Sep 11:1122 Sep 11:11<1mtravis-gpu-telev8CS TestNJwl-cloudlyte-sr02Resolved
1 unplanned · most costly first

Incidents

Every unplanned, service-affecting event in the window. The root cause and talking points on each are the part no query can produce, and are edited in place here.

The mix

click a segment or a bar to filter the register

By severity

Zixi severity ladder, as classified on the originating ticket.

1 incidents, all Sev 4.

By cause

Normalized issue category.

The register

every value readable without hover
  1. Sev 4Sev 4 — Minor / question

    P4: Tata Cloudlyte NJ Outage

    UncategorizedTata CloudlyteNJ
    SummaryWhat happened, in a sentence.
    Root causeNot yet established.
    ResolutionDone
    Talking points
    • Sev4, NJ region, 15.9 impact minutes over 4 outage rows.
    • Started 9/19, resolved 9/22; no SLA assessment recorded.
    • No summary or root cause was logged against this ticket.
    Impact
    16m
    Wall-clock
    12m
    Started (UTC)
    19 Sep 14:54
    Status
    Resolved
    Customers
    CS Test, Mercury Radio Arts (Glenn Beck), Multimedios
    References
    ZAASOPS-270
3 notified · 1 emergency · sortable

Maintenance

Provider maintenance notified in this window. The window column is the work itself, as the bulletin stated it; where a bulletin gave no window, the time we were told is shown instead and labelled as such.

Provider maintenance windows notified in the period.
Refs
Planned

Planned maintenance activityCHGP1258025

Loss Of Redundancy

Third Party Service provider's planned activity to perform network maintenance work. Location: HAIGLER,CULBERTSON, NE USA. Expected impact duration 06 Hours. Backup window 2026-09-11T05:00:00.000Z to 2026-09-11T11:00:00.000Z.

10 Sep 05:00 → 10 Sep 11:00No#27795CHGP1258025
Planned

NJ VMs Issue||19092026VP1360-YRP0L

window not stated
notified 19 Sep 20:57		No#28011VP1360-YRP0L
Emergency

Emergency maintenance activityCHGC1268884

Loss Of Redundancy

TATA MSOC will perform emergency maintenance activity to upgrade the Nimbra node ddv-v1a-v05 latest firmware as a part of network optimization. Expected impact duration 03 Hours.

24 Sep 07:00 → 24 Sep 10:00No#27969CHGC1268884
4 open · 0 closed

Follow-up

What is outstanding and who owns it. Open items carry forward with the date they were first raised, so an item that has been open for three meetings says so.

Refs
In progress

Confirm host-level anti-affinity for redundant broadcaster pairs in LA Cloudlyte

Carried over. Tata acknowledged the request; awaiting written confirmation.

Tata2026-07-14——
Open

Provide restoration time for the 10 July NJ Cloudlyte event (ZAASOPS-251)

Carried over, still outstanding.

Tata2026-07-14—ZAASOPS-251
Open

Agree a minimum lead time for emergency change notifications

Prompted by CHGP1245620 on 24 July.

Joint2026-07-28—#27650
Open

Clarify whether CHGC1248701 actually removed redundancy during its window

Tagged Sev 2 with a cross-connect loss-of-redundancy category but recorded as no-issue.

Tata2026-08-11—#27693
each measure on its own scale · click a column to open that review

Trend

How this fortnight sits against the ones before it. Completed reviews only: the live review's window overlaps the last meeting by nearly a fortnight, so plotting it would count the same incidents twice.

Incidents per review

Broadcaster-minutes of impact

Customers affected