Prepared for
Tata Communications
Zixi Operations · all times UTC
Bi-weekly operations review
29 Jul – 11 Aug 2026
2m of broadcaster impact over 2 outage windows across 2 customers, 2m of it wall-clock. 3 unplanned incidents logged, most severe Sev 3. 6 maintenance windows, 1 of them emergency.
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Prepared for
Tata Communications
Zixi Operations · all times UTC
Bi-weekly operations review
29 Jul – 11 Aug 2026
2m of broadcaster impact over 2 outage windows across 2 customers, 2m of it wall-clock. 3 unplanned incidents logged, most severe Sev 3. 6 maintenance windows, 1 of them emergency.
Where the fortnight landed
Broadcaster-minutes of impact
2m
2m wall-clock across 2 outage windows
Longest single outage
2m
CXE-BX-LON-01 · Zixi ContentXchange - CXE
Incidents
3
Still open
0
Customers affected
2
Maintenance windows
6
1 emergency
SLA met
—
none assessed
Wins and concerns
What went well
- Two consecutive fortnights with zero recorded broadcaster outages.
- The 5 August LOR (CSP0605082643523) was contained on the surviving leg with no customer impact.
- All maintenance windows in the period were pre-notified.
Concerns to raise
- One emergency maintenance window (CHGP1248184) on 29 July. Emergency changes remain the main notice-period concern.
- CHGC1248701 on 30 July was classified Sev 2 with a cross-connect loss-of-redundancy tag — worth confirming whether redundancy was genuinely lost during that window.
- The ZAASOPS-251 restoration time from 10 July is still outstanding after four weeks.
Outage timeline
One lane per broadcaster. Overlapping lanes in the same window are one shared fault, not separate incidents.
- LONDON
- NJ
All times UTC. Bar width is the outage window; overlapping lanes in the same window indicate one shared fault rather than separate incidents.
Where the impact landed
Broadcaster-minutes of impact.
By customer
By region
By physical host
Incident mix
By severity
3 incidents, all Sev 3.
By cause
70411 [Tata Communications] Re: Zixi services on LOR || CSP0605082643523
Impact
0m
broadcaster-minutes
Wall-clock
0m
Started (UTC)
5 Aug 15:05
Broadcasters hit
—
Zixi services on LOR || CSP0605082643523
Impact
0m
broadcaster-minutes
Wall-clock
0m
Started (UTC)
5 Aug 15:15
Broadcasters hit
—
70414 [Tata Communications] Re: Zixi services on LOR || CSP0605082643523
Impact
0m
broadcaster-minutes
Wall-clock
0m
Started (UTC)
5 Aug 15:41
Broadcasters hit
—
Maintenance activity
6 windows in the fortnight, 1 of them emergency.
Action items
3 open of 4 tracked.
Trend across completed reviews
Each measure on its own scale — counts and minutes are never overlaid on one axis.
Incidents per review
Broadcaster-minutes
Customers affected
Before the next review
Next steps
- Provide restoration time for the 10 July NJ Cloudlyte event (ZAASOPS-251)Tata
- Agree a minimum lead time for emergency change notificationsJoint
- Clarify whether CHGC1248701 actually removed redundancy during its windowTata
Window 2026-07-29 → 2026-08-11 · all times UTC