Prepared for
Tata Communications
Zixi Operations · all times UTC
Bi-weekly operations review
15 – 28 Jul 2026
No broadcaster outages were recorded in this window. 1 unplanned incident logged, most severe Sev 3. 2 maintenance windows, 1 of them emergency.
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Prepared for
Tata Communications
Zixi Operations · all times UTC
Bi-weekly operations review
15 – 28 Jul 2026
No broadcaster outages were recorded in this window. 1 unplanned incident logged, most severe Sev 3. 2 maintenance windows, 1 of them emergency.
Where the fortnight landed
Broadcaster-minutes of impact
0m
0m wall-clock across 0 outage windows
Incidents
1
Still open
0
Customers affected
0
Maintenance windows
2
1 emergency
SLA met
—
none assessed
Wins and concerns
What went well
- No broadcaster outages recorded in the period — a clean fortnight after the 6 July LA event.
- The 23 July cross-connect LOR stayed on the redundant leg with no customer impact.
Concerns to raise
- Emergency maintenance CHGP1245620 arrived with short notice on 24 July. Ask Tata for the standard lead time on emergency changes.
- Two of the three action items raised on 14 July are still open, including the ZAASOPS-251 restoration time.
Incident mix
By severity
1 incidents, all Sev 3.
By cause
66837 [Tata Communications] Re: Zixi services on LOR || CSP0623072678722||23072026
Impact
0m
broadcaster-minutes
Wall-clock
0m
Started (UTC)
23 Jul 11:34
Broadcasters hit
—
Tata reported a cross-connect fibre issue placing ContentXchange circuits into loss of redundancy on 23 July. Traffic stayed on the surviving leg.
Resolution: Redundancy restored by Tata; no customer impact observed.
Maintenance activity
2 windows in the fortnight, 1 of them emergency.
Action items
3 open of 4 tracked.
Trend across completed reviews
Each measure on its own scale — counts and minutes are never overlaid on one axis.
Incidents per review
Broadcaster-minutes
Customers affected
Before the next review
Next steps
- Confirm host-level anti-affinity for redundant broadcaster pairs in LA CloudlyteTata
- Provide restoration time for the 10 July NJ Cloudlyte event (ZAASOPS-251)Tata
- Agree a minimum lead time for emergency change notificationsJoint
Window 2026-07-15 → 2026-07-28 · all times UTC